FAQ

Are your products safe for cats?

Your cat's safety comes first. Every product is selected with quality and comfort in mind, but because every cat is different, we always recommend supervising your pet when introducing a new toy or accessory.

Who are Sunny and Shadow?

Sunny and Shadow are the inspiration behind Sunny Side Cats. Every product is created with them in mind, helping us focus on comfort, quality, and making everyday life a little more fun for cats.

How long does shipping take?

Most orders are processed within 1–3 business days. Once your order ships, you'll receive a tracking email so you can follow it every step of the way.

How can I track my order?

As soon as your order is on its way, we'll send you a tracking number by email. If you have any questions, feel free to reach out—we're happy to help.

What if my order arrives damaged?

We're committed to making things right. If your order arrives damaged or something isn't quite right, contact us within 7 days of delivery with a photo, and we'll work with you to find the best solution.

Can I return my order?

Yes! If you're not completely satisfied, you can request a return within 30 days of receiving your order. Items must be unused and in their original condition.

How can I contact you?

You can reach us anytime through our Contact page or by emailing sunnysidecatsco.com. We'll get back to you as soon as we can.