Return & Refund Policy

At Sunny Side Cats, we want you—and your cats—to love every purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include all original packaging.
• Be accompanied by proof of purchase.

Items that have been used, damaged after delivery, or returned without prior approval may not be eligible for a refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number.
• A brief description of the issue.
• Clear photos of the item and packaging.

We'll review your request and work quickly to make it right.

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

Exchanges

If you received a damaged or defective item, we'll gladly replace it whenever possible.

For all other exchanges, we recommend returning the original item and placing a new order.

Return Shipping

If the return is due to our mistake (such as a damaged, defective, or incorrect item), we'll cover the cost of return shipping.

For all other eligible returns, customers are responsible for return shipping costs.