Refund policy
30-Day Returns
You have 30 days after receiving your order to request a return.
To qualify for a return, the product must be unused, in the same condition in which you received it, and in its original packaging. You must also provide your order number or other proof of purchase.
Products that have been used with cat litter or pet waste cannot be returned for hygiene reasons unless they arrived defective, damaged, or incorrect.
To request a return, email support@sunnysidecats.com. Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return-shipping costs when returning an unwanted product or a product that does not meet their personal preferences.
If we provide a prepaid return label for such a return, the cost of the label may be deducted from your refund. Original shipping charges are nonrefundable unless the return resulted from our error, a defective or damaged product, or applicable law requires otherwise.
Sunny Side Cats will cover reasonable return-shipping costs when you receive a defective, damaged, or incorrect product.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If the product is defective, damaged, or incorrect, contact us at support@sunnysidecats.com as soon as reasonably possible, preferably within seven days of delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging when available. We will evaluate the issue and provide an appropriate resolution, which may include a replacement, refund, or return instructions.
This reporting request does not limit any rights you may have under applicable law.
Nonreturnable Items
We cannot accept returns for:
- Products that have been used with cat litter or pet waste, unless defective, damaged, or incorrect
- Products damaged through misuse, improper cleaning, modification, neglect, or failure to follow product instructions
- Gift cards
- Personalized or custom-made products, if offered
- Items specifically identified as final sale before purchase
Please contact us before purchasing if you have questions about whether a particular product can be returned.
Exchanges
We do not currently offer direct exchanges. The fastest way to obtain a different product is to return the original eligible item and place a separate order after the return is accepted.
Refunds
We will notify you after we receive and inspect your return and tell you whether the refund was approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at support@sunnysidecats.com.
Nothing in this policy limits any refund, warranty, cancellation, or other consumer right that cannot legally be waived.
Order Cancellations
You may request cancellation by contacting support@sunnysidecats.com before your order is fulfilled. We cannot guarantee cancellation after an order has entered processing or shipped. If cancellation is no longer possible, you may request an eligible return after receiving the order.
Contact Us
For return or refund questions, contact:
Sunny Side Cats
support@sunnysidecats.com